Returning to Campus

• I am not living on campus. Will my Food and Housing be adjusted?
  Students who will be living off-campus will receive an adjustment to their Food and Housing charge for housing (and meal plan, if applicable) once their status is known. 

• While awaiting a decision on my financial aid request for reconsideration, will my enrollment be at risk if I am unable to make payment by the semester due date?

  Positive results from a financial aid request for reconsideration cannot be guaranteed. Arrangements should be made to make payment by the due date. We understand many have been impacted financially by circumstances brought on by the pandemic. The offices of Financial Aid and Student Accounts will work closely together to grant due date extensions and be flexible where possible in regards to payment.

Payment Information

• When is my payment due?
  Standard semester charges (tuition, fees, food and housing) are due and payable within 30 days of the July and January statement dates. Other charges are billed throughout the year and are also due within 30 days. Students cannot complete the enrollment process for the respective semesters until their balances have been satisfied.  Any balance unpaid after the due date is subject to a $200 late payment penalty.

• Where do I send my payment?
  We strongly encourage payments be made electronically via logging into your student account. If you must mail payment please send it to Wesleyan University - Student Accounts Office, 237 High Street, Middletown, CT  06459. Be sure to reference the student's name and Wesleyan ID number on the front of the check.  Please note that U.S. mail can take up to 10 days to reach the office.

• What if I order my check payments through an on-line banking service?
  We strongly encourage payments be made electronically via logging into your student account. Alternatively, if you choose to make payments using a different online banking service, please direct your checks to Wesleyan University - Student Accounts Office at 237 High Street, Middletown, CT 06459.  Be sure to reference the student name and Wesleyan ID number on the memo line. Please keep in mind that your bank will send a paper check rather than send payment by EFT and that U.S. mail can take 10 days to reach the office.

• What if my payment needs special handling?
  If you are mailing a scholarship or loan check, or one check for multiple students, please send it to Wesleyan University - Student Accounts OfficeStudent Accounts Office at 237 High Street, Middletown, CT 06459.  Be sure to identify the student(s) by name and Wes ID.  If sending one check for multiple students, the exact amount to be applied to each student's account must be indicated.

• What is the address for delivery services, such as FedEx and UPS?
  Overnight payments should be sent to Wesleyan University, Student Accounts Office, 237 High Street, Middletown, CT 06459. Please note that Priority US Mail does not come to this address. All U.S. mail is routed through the campus mailroom.

• Can I send payments via wire transfer?
  We strongly encourage international payments be made electronically via logging into your student account. If there are special circumstances, please contact the office directly at student-accounts@wesleyan.edu.

• Can I pay by credit or debit card?
  No, the University does not accept credit or debit card payments for undergraduate or graduate accounts.

• How is the Monthly Payment Plan credited to my account?

  • Pending credit is applied to your account for the full semester amount of your plan. Plan payments will be applied to your account and the pending credit decreased accordingly.

    Remember to view your online student account periodically along with the monthly Wesleyan e-billing statements. There may be miscellaneous charges (ex. laser printing) not covered by the plan that must be paid.

• What if a payment does not appear on my statement?
  We may have received the check after the statement was generated; please confirm receipt by logging into your student account. If it appears that we did not receive a payment that you sent, please contact your bank to determine if the check has been cashed. If so, please send us a copy of the front and back of the canceled check so we can research the matter.

• What happens if my check is returned?
  Our bank will automatically re-deposit all returned checks before they return the checks to our office. There is a $30 fee if a check is returned. The University may also require, at its discretion, that all future payments be made by cashier's check.

• How do I opt out of the Green Fund Fee?
  You may opt out of this charge each semester from the time the charge appears on your account through the end of drop/add.  To opt out click on the link within the Offices & Services>Financial Aid & Student Accounts section of WesPortal.

E-Bill

• How do I get my bill? Can more than one person have access to my bill?
  An e-mail notification will be sent to all students and their Authorized Users whenever a new statement is generated. The students' notification will be sent to their Wesleyan e-mail address; notifications to Authorized Users will be sent to the e-mail address(es) set up in their online profiles. All users are encouraged to set up the email account to accept mail from wesleyan.edu.

• What if I want a paper bill?
  Wesleyan has designated E-Billing as the official system for distributing Student Accounts statements. Please login at any time to access your student account and view your account summary. Once logged on, select the "Account Activity" tab to view up-to-date account activity by term and to generate custom account statements by term or date range.
  

• Can I have my E-Bill sent to my personal e-mail account instead of my Wesleyan e-mail account?
  Your Wesleyan email is the official email account where all Student Account communications are sent. Students notifications are sent to their Wesleyan e-mail address; notifications to Authorized Users will be sent to the e-mail address(es) set up in their online profiles. All users are encouraged to set up the email account to accept mail from wesleyan.edu.

• I want my parent to also receive the e-bill notification. What do I do?

  If you would like another person to receive e-bills and other Student Account notifications you must add them as an "Authorized User" via your online student account management portal. Once logged on select "Manage Authorized Users" from the "Actions" drop down menu (top right) and click"Add Authorized User". Click here for more information. All users are encouraged to set up their email account to accept mail from wesleyan.edu.
  

• I am an Authorized User, but I did not receive the e-bill notification?
  Be sure that your email account does not not block mail from wesleyan.edu. Also be sure that your email address is current by logging onto the student account management portal and reviewing your profile.
  

• I am an Authorized User having trouble logging in and I know I am using the correct password. What is the issue?
  The username and password are case sensitive. Often times the entry is incorrect because of a lowercase/uppercase mismatch. If you are unsure, visit the login page and use the Forgot Password feature.

• I cannot locate my password. What do I do?
  At the log in, select Forgot Password. A temporary password will be sent to the user's email account. Log in using the temporary password and then be sure to immediately change the password.

• Under Make Payment, Amount to Pay it lists a Payment Amount. Must I pay this amount?
  The program automatically lists the Balance Due for that specific term. You may change it to whatever amount you would like to pay at that time by highlighting the amount showing and entering your desired payment amount.

• I accidentally entered the wrong amount when I submitted the payment. Can I change it?
  There is no way to cancel a payment once it has been submitted. Please contact the Student Accounts Office at student-accounts@wesleyan.edu.

• How do I know if my payment went through?
  Once a payment has been submitted to your student account online you will receive a confirmation email. The payment will be reflected on the account while it is in process with your bank. It can take up to five business days for the bank to process your payment.

• How do I access my account history (i.e., view prior e-bills)?
  Login to your student account and click on the "Statements" tab to select the bill you wish to view/print. Be sure to turn off pop-up blockers. Select the "Account Activity" tab to view up-to-date account activity by term and to generate custom account statements by term or date range.

• I need an official billing statement for a third party (insurance carrier, employer, etc).
  Please login at any time to access your student account and view your account summary. Once logged on, select the "Account Activity" tab to view up-to-date account activity by term and to generate custom account statements by term or date range.

Financial Aid

• Why is my financial aid not showing on my bill?
  This means either that the Financial Aid Office does not have all of the documents required to prepare your package, or that your application has recently become complete and is currently being processed.  Please review you application status via SIMON in the Offices & Services>Financial Aid & Student Accounts section of WesPortal.

• Why isn't my work-study listed on my bill?
  Federal work-study is paid based upon the number of hours worked. Since it is a paycheck that goes directly to the student, it cannot be deducted from the balance due.

Meal Plans and Health Insurance

• How do I change my meal plan?
  Please see the WesCard Office website regarding changes and change deadlines for meal plans.  Additional points can be added to your plan at any time during the academic year up to the last of classes of the second semester.  These points will be billed to your student account.

• How can I obtain proof of enrollment for insurance purposes?
  Please click here to visit the Registrar's Office web site. On that site, you can either complete the request form online or download a paper copy that you can complete and mail to the Registrar's Office.